Hi, we’re Plugin Jungle and welcome to the Plugin Jungle Refund Rules. Because we are a marketplace, these rules outline what you can expect from the authors of the items you buy. They apply to all authors and customers.
The products that authors sell on the marketplace are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
If you have purchased an item from our “Web Themes and Templates” or “Code” category on Plugin Jungle and you are experiencing a technical issue with the item we recommend that you contact us and seek assistance. We will contact the author – they’ll be able to help to troubleshoot your problem.
We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an author to provide you with a refund:
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If an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author.
Item support is promised but not provided
If an author advertises their item as including item support, you have a current support entitlement, and you are not provided that support the author should provide you with a refund.
Item has a security vulnerability
If an item contains a security vulnerability and can’t easily be fixed you would be entitled to a refund from the author. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then we would expect the author to provide a refund for the item.
Item support extension not used
If you purchase an item support extension and request a refund of that extension before your existing item support expires we would expect the author to provide you with a refund of that item support extension.
Items that have not been downloaded
If for any case you were unable to donwlaod the item you should contact us. If during 24 hours we dont fix the problem and deliver the product – you can alos insisti on refund.